Privacy Policy

This Privacy Policy explains how SiteScoutReport ("we," "us," or "our") handles personal information when you use sitescoutreport.com and related services (the "Service").

By using the Service, you agree to the practices described here.

1. Information we collect

We collect information you provide directly, such as email address, report inputs (addresses, business types), support messages, and payment-related identifiers processed by our payment provider.

We automatically collect technical data such as IP address, browser type, device information, pages viewed, and cookies or similar technologies needed to operate sessions and security.

If you use our online support chat, we process the content of your messages to respond to you.

2. How we use information

We use personal information to provide and improve the Service, authenticate users, generate and deliver reports, process orders, send transactional emails, prevent fraud and abuse, comply with law, and respond to support requests.

We may use aggregated or de-identified data for analytics and product improvement.

3. Legal bases (EEA/UK visitors)

Where applicable, we process personal data based on contract performance (providing the Service), legitimate interests (security, analytics, product improvement), consent (where required), and legal obligations.

4. How we share information

We share information with service providers that help us operate the Service, including payment processing (Paddle), email delivery, hosting, mapping and data APIs, and AI support infrastructure. These providers process data under contractual safeguards and only as needed to perform services for us.

We may disclose information if required by law, to protect rights and safety, or in connection with a merger, acquisition, or asset sale with appropriate notice where required.

We do not sell your personal information.

5. Data retention

We retain account and order information while your account is active and as needed for legal, accounting, and dispute-resolution purposes. Report snapshots may be retained to honor purchases and dashboard access.

You may request deletion subject to exceptions required by law or legitimate business needs.

6. Security

We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure.

7. International transfers

If you access the Service from outside the United States, your information may be processed in the U.S. and other countries where we or our providers operate.

8. Your rights and choices

Depending on your location, you may have rights to access, correct, delete, restrict, or port personal data, and to object to certain processing. You may also withdraw consent where processing is consent-based.

To exercise rights, contact [email protected]. We may verify your request. You may unsubscribe from non-essential marketing emails using the link in those messages.

9. Children's privacy

The Service is not directed to children under 18, and we do not knowingly collect personal information from children.

10. Changes

We may update this Privacy Policy. The "Last updated" date at the top of the page will change when we do.

11. Contact

Privacy questions: [email protected]

General support: [email protected]