Refund and Payment Policy

This Refund and Payment Policy describes how payments, credits, and refunds work for SiteScoutReport purchases.

1. Pricing and currency

Prices are displayed on our website and at checkout in U.S. dollars unless otherwise stated. We may change prices for future purchases; changes do not affect completed orders.

2. Payment processing

Payments are processed by Paddle (or another designated merchant of record). Card and billing details are handled by the payment provider under its terms and privacy policy.

You authorize charges for the products selected at checkout, including applicable taxes where required.

3. Report generation and credits

A single-report purchase ($99) generates one report for the submitted address and business type. Credit packs add prepaid report credits to your account: the 10-report pack ($599) and 30-report pack ($999), as described at checkout.

Each credit consumed to generate or unlock one report counts as one used report for refund calculations below.

Credits are non-transferable except where required by law. Unused credits do not expire while the Service remains available, unless otherwise stated at purchase, required by law, or forfeited as part of an approved refund.

4. Single-report purchases — no refund after delivery

For pay-as-you-go single reports ($99), all sales are final once report generation completes successfully.

We do not refund single-report orders because of wrong address input, disagreement with third-party data, or change of mind after the report is delivered.

5. Credit-pack partial refunds (10- and 30-report packs)

If you purchased a 10-report pack ($599) or 30-report pack ($999) and request a refund, we calculate the refundable amount in U.S. dollars as:

Refundable amount = Pack purchase price − (Number of reports already used × $99 single-report list price).

Example: 30-report pack for $999 with 3 reports already used → $999 − ($99 × 3) = $702 potentially refundable.

If (reports used × $99) is greater than or equal to the pack price, no refund is available. Example: 10-report pack for $599 with all 10 credits used → $599 − $990 is negative, so no refund.

We only process pack refunds when the calculated refundable amount is greater than $0. Approved pack refunds are reviewed manually; remaining unused credits are typically removed from your account when a pack refund is issued.

If you do not request a refund, you may continue to use any remaining prepaid credits in your account until they are used.

6. Other refunds we may approve

We may issue a refund or account credit at our discretion if:

• You were charged in error or duplicate-charged for the same order.
• Report generation failed due to a Service error and we cannot deliver a completed report after reasonable efforts.
• Required by applicable consumer protection law.

7. When refunds are not available

• Single-report orders after successful generation and delivery.
• Credit-pack orders where used reports × $99 meets or exceeds the pack purchase price.
• Credit-pack orders where the calculated refundable amount is zero or negative.
• Incorrect address, business type, or other user input (except where law requires otherwise).
• Disagreement with third-party source data or later changes to public records.
• You already downloaded or accessed a delivered single report, except where law requires otherwise.

8. How to request help

Contact [email protected] within fourteen (14) days of purchase with your order email, report ID (if any), pack type (if applicable), how many reports you have used, and a description of the issue. We will review and respond within a reasonable time.

9. Chargebacks

If you initiate a chargeback without contacting us first, we may suspend account access while the dispute is investigated.